At Broken Planet Hoodie, we are committed to ensuring your satisfaction with our products. Please take a moment to read our Refund and Returns Policy to understand your options in case you encounter any issues with your purchase.

Returns

If you have received a product from us and find that it doesn’t meet your expectations, we are here to assist you. To be eligible for a return, please ensure that:

  • The item is unused and in the same condition as when you received it.
  • It is in the original packaging.

Refund Claims

If you encounter any issues with your product, you can initiate a refund claim within 24 hours of receiving the product. To start the refund process, please reach out to our customer support team at [email protected] within the specified time frame. In some cases, we may request additional information, such as photographs, to process your claim efficiently.

Refund and Deductions

Please note that a refund may not cover the full purchase price. Here are some key considerations:

  • Refund Processing Fee: We may deduct a processing fee to cover administrative costs associated with the return process.
  • Shipping Fees: Original shipping fees are non-refundable.
  • Restocking Fee: Depending on the nature of the product, a restocking fee may be applied.
  • Return Shipping Costs: If you are required to return the item, you will be responsible for the return shipping costs.

Refund Approval

Once we receive and inspect your refund claim, we will promptly notify you of the approval or rejection of your refund. If your claim is approved, the refund will be processed, and a credit will be applied to your original method of payment within a certain number of days.

Late or Missing Refunds

If you have not received your refund, please follow these steps:

  1. Check your bank account first, as it may take some time for the refund to be reflected.
  2. Contact your credit card company, as there may be a delay in the refund posting.
  3. If you’ve completed the above steps and still haven’t received your refund, please reach out to us at [email protected].

Contact Us

If you have any questions or concerns about our Refund and Returns Policy, please do not hesitate to contact our customer support team at [email protected]. We are here to assist you and ensure your satisfaction with our products.

Thank you for shopping with Broken Planet Hoodie. Your trust in us is greatly appreciated, and we look forward to serving you with top-quality merchandise and exceptional service.